Terms & Conditions

1. Interpretation
1.1 Any reference in these conditions to “we” or “us” is a reference to the Contractor.
Any reference in these conditions to “you” is a reference to the Customer.
1.2 Any reference to “Insurance Option” is to the Insurance Option set out in Clause 9A.
1.3 “Goods” means the goods being removed and/or stored.
2. Quotations
2.1 Quotations include Value Added Tax but do not include any other customs duties levies or fees
payable to government or other statutory bodies and all such duties or fees (if any) will be payable
by you in addition to the quoted price.
2.2 Although we quote a fixed price we reserve the right to amend it or make additional charges if any
of the following have not been taken into account when preparing the quotation:-
2.2.1 If due to any circumstances outside our control the work is not carried out or completed within three
months of the quotation date
2.2.2 Our costs increase as a result of currency fluctuations or changes in taxation or freight charges
beyond our control
2.2.3 We have to collect or deliver Goods above the first upper floor
2.2.4 We supply any additional services
2.2.5 There are delays outside our reasonable control in which event we will make an additional charge
for waiting time calculated in accordance with our standard rates applicable at the time.
2.2.6 Access to the collection or delivery point is inadequate or the approach is unsuitable for our
vehicles.
2.2.7 Any parking or other fees or charges that we have to incur and pay in order to carry out the services
you require. In all these circumstances you will be responsible for the extra charges
2.3 The Insurance Option will only apply if it is stated on the Quotation. A summary of the insurance
cover maintained by us and any main exclusion from the cover is either enclosed with these
conditions or is available on request.
2.4 Our quotation is not a guarantee that we have vehicles available on the day you require.
Accordingly your signed acceptance of our quotation does not constitute a contract between us until
you have our written confirmation that we can move your Goods on your required date. We will send
our written confirmation within one working day of our receipt of your acceptance of our quotation.
3. Work excluded from our quotations
Unless previously agreed in writing we will not: –
3.1 Dismantle or assemble unit-furniture (flat-pack), fittings or fitments
3.2 Disconnect or reconnect appliances, fittings or equipment.
3.3 Remove or lay fitted floor coverings.
3.4 Take down or re-hang curtains, blinds or other window coverings.
3.5 Move night storage heaters unless they are dismantled.
3.6 Move or store any items excluded under Clause 4.
3.7 Move any item or items which our removal crew reasonably believe they cannot move safely or the
removal of which may damage the item or items in question or its or their surroundings
4. Excluded Property
The following items are specifically excluded from this contract and will not be removed: –
4.1 Jewellery, watches, trinkets, precious stones, money, deeds, securities, stamps, coins, or goods or
collections of a similar kind.
4.2 Potentially dangerous, damaging or explosive items.
4.3 Goods likely to encourage vermin or other pests or to cause infection.
4.4 Refrigerated or frozen food or drink.
4.5 Any animals and their cages or tanks including pets, birds or fish.
4.6 Cars, boats and caravans.
4.7 Furs, perfumery, wines, spirits, tobacco, cigars, cigarettes, foodstuffs, perishable goods or any kind
of explosives.
Such goods will not be removed by us except without prior written agreement. If you submit such
goods without our knowledge and prior written agreement we will not be liable for any loss or
damage except when death or injury is caused by our negligence or that of our employees or
agents and you will indemnify us against any charges, expenses, damages or penalties claimed
against us by third parties. In addition we shall be entitled to dispose of (without notice) any such
goods which are listed under paragraphs 4.2, 4.3, 4.4, 4.5, & 4.7.
4.8 Breakage of owner packed property unless the box or container shows signs of external damage
5. Customer’s responsibility
It is your sole responsibility to:-
5.1 Declare to us the proper value of the Goods.
5.2 Obtain at your expense all documents necessary for the removal to be completed.
5.3 Be present yourself or appoint a representative at the departure and destination points to ensure
that nothing is removed or left in error or is left in the wrong room.
5.4 Prepare adequately and stabilise all appliances prior to their removal.
Other than by reason of our negligence we will not be liable for any loss or damage, costs or
additional charges that may arise from any of these matters.
6. Ownership of the goods
By entering into this contract you confirm to us that:-
6.1 The Goods are your own property; or
6.2 You have the authority of the owner of the property to make this contract in respect of the Goods.
You will be responsible to pay for any claim for damages and/or costs against either of the above if
this proves to be untrue.
7. Postponements/Cancellations
7.1 If you postpone or cancel this contract we may charge according to how much notice you provide
prior to the agreed removal date:-
Between 4-7 days: 50% of the total removal charges
3 days: 75% of the total removal charges
1-2 days: 90% of the total removal charges
Less than 24 hours: 100% of the total removal charges
7.2 Condition 7.1 will not apply if you elect to take any removal postponement/cancellation protection
waiver for which we have quoted.
8. Payment of Removal Charges
Unless you have our written agreement to the contrary you must pay our charges so we have
cleared funds in advance of the removal. Unless we agree otherwise, you may not withhold any part
of the agreed price. Interest at 2% per month calculated on a daily basis, is charged on all overdue
accounts.
We reserve the right to terminate this contract if payment is not received before the removal date,
and not to carry out any services quoted for. Failure to comply with our payment terms will also
mean that we will not insure our liability for the goods.
9. Our liability for loss or damage
9.1 In the event that we lose or damage your goods, if we are liable, we will pay you up to a maximum
of £50.00 sterling for each item which is lost or damaged, to cover the cost of repairing or replacing
that item. In this respect an item is defined as any one article, suite, pair, set, complete case,
package, carton or other container.
9.2 We may choose to repair or replace the damaged or lost item. However if we choose to repair the
item we will not be liable for any depreciation in value.
9.3 Other than because of our negligence, we will not be liable for any loss, damage or failure
to deliver the goods if it is caused by any of the following circumstances:
9.3.1 Fire howsoever caused.
9.3.2 War, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war,
terrorism, rebellion and/or military coup, Act of God, industrial action or other such events outside our
reasonable control.
9.3.3 Normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable
or unstable goods. This includes goods left within furniture or appliances.
9.3.4 Cleaning, repairing or restoring unless we did the work.
9.3.5 Moth or vermin or similar infestation.
9.3.6 Electrical or mechanical derangement to any appliance, instrument or equipment unless there is
evidence of external impact.
9.4 Additionally we will not be liable for any loss of or damage to:
9.4.1 any goods in wardrobes, drawers or appliances, or in a package, bundle, case or other container not
both packed and unpacked by us